10a Privacy Policy — Our Commitment to Your Data
This Privacy Policy explains how 10a collects, uses, stores and protects the personal information of users accessing our platform in Malaysia. By registering for or using the 10a platform, you agree to the practices described in this policy.
This policy applies to all users of the 10a platform. Last updated: 2026.
Information We Collect from You
When you register or use the 10a platform, we collect several categories of information to ensure a safe, seamless, and personalised user experience. The information collected is as follows:
Account Information
During registration, we collect your username, encrypted password, email address, phone number, and date of birth. This information is required to verify your identity and keep your account secure.
Payment & Transaction Information in MYR
Every time you make a deposit or withdrawal in Malaysian Ringgit (RM), we record the transaction details — including the amount, payment method used (such as DuitNow or bank transfer), and the date and time of the transaction. Bank account numbers and card details are not stored directly by 10a — this information is handled by registered, secure third-party payment providers.
Device and Browser Information
We collect technical information such as device type, operating system, browser type, IP address, screen resolution and language settings. This information is used to optimise your platform experience, particularly for mobile users in Malaysia.
In-Platform Usage and Behaviour Data
We record in-platform activity such as games played, session duration, login frequency and interactions with platform features. This data helps us understand usage patterns and continuously improve our services.
How Your Information Is Used
10a uses the information collected solely for legitimate purposes directly related to platform operations. The primary purposes for data use are:
- Verifying user identity and processing account registration securely.
- Accurately processing deposits, withdrawals and transaction records in RM.
- Providing effective customer support when you contact our team.
- Sending important notifications relating to your account, security or changes to platform policy.
- Detecting and preventing fraud, account misuse or suspicious activity.
- Improving platform features based on real usage patterns of Malaysian users.
- Complying with applicable legal and regulatory requirements in Malaysia.
Data Storage, Security and Third-Party Sharing
Storage and Security
Your personal data is stored on servers protected with SSL encryption and industry-standard technical security measures. 10a retains data only for as long as necessary for the original purpose of collection, or as required by applicable law.
User passwords are never stored in plain text — they are hashed using a secure algorithm before being saved. Internal access to users' personal data is restricted to staff who require it to perform their duties.
Third-Party Sharing
10a does not sell, rent or share users' personal data with third parties for marketing purposes. We only share necessary information with:
- Approved payment providers for processing transactions in RM.
- Relevant authorities when required by Malaysian law.
- Technical service providers that support platform operations, subject to strict confidentiality agreements.
Your Rights as a User and How to Contact Us
As a user of the 10a platform, you have the following rights regarding your personal data:
- Right to Access — You have the right to know what personal data we hold about you. This request can be made through platform support after logging in.
- Right to Rectification — If any of your information is inaccurate or out of date, you have the right to request a correction. Certain details such as your username and email can be updated directly in your account settings.
- Right to Erasure — You may request to close your account and delete your personal data, subject to minimum retention requirements under applicable law and fraud prevention obligations.
- Right to Object to Processing — You may object to the processing of your data for specific purposes by contacting the 10a support team.
To submit any request relating to your privacy rights, or if you have questions about this policy, please contact the 10a support team via the in-platform support feature after logging in. You may also refer to the FAQ page for additional information on privacy and account security.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated through the platform. Continued use of the 10a platform after changes are published will be considered acceptance of the updated policy.
Your Data is Safe with 10a
The 10a platform is built with the privacy and security of Malaysian users as a top priority. Register your account today and enjoy a safe, trusted digital entertainment experience.